Terms of Service

These are the terms of the agreement between you and Galcsik Győző Kft. for the use of GG Client Portal. They cover the portal only. The work you see in it, and what you pay for it, is governed by your service contract with us; the portal is where you follow that work, and it costs nothing on its own.

1. Who provides the service

2. What these terms cover

GG Client Portal is the place where our clients follow the work we do for them: the projects and their progress, the support tickets and comments through which work is asked for and answered, the hours we have tracked, the invoices we have issued, the prepaid budgets and how far they have been drawn down, and who in your organisation has access to what.

These terms govern your use of the portal, and only that. The work itself, its scope, prices and payment terms, is governed by the service contract or accepted quote between your organisation and us. Nothing in this document changes that contract, and where the two conflict, that contract prevails.

Accounts exist by invitation only. You accept these terms by accepting your invitation and signing in. If you do so for an organisation, you confirm you are authorised to bind it, and "you" means that organisation. If your account already existed on the date at the top of this page, we told you about these terms by email, and you accept them by continuing to use the portal.

The portal is offered to businesses.It is provided to our clients: companies, sole traders and other persons acting in the course of their trade, business or profession, and to the people they name to work with us. By accepting an invitation you confirm you are acting in that capacity, and not as a consumer within the meaning of section 8:1(1)3 of the Hungarian Civil Code. If you are nonetheless a consumer, the "If you are a consumer" section below applies to you and your statutory rights are untouched.

How the contract is concluded: we, or a team owner in your organisation, send you an invitation by email; you open the link, set a password or sign in with Google or Microsoft, and can review and correct what you have entered before submitting it; and the contract comes into being when your account is activated. The contract is concluded in English and in Hungarian. It is not a written contract for the purposes of Hungarian law and we do not file it separately, but these terms are permanently available at this address, can be downloaded and stored, and we keep every earlier dated version; ask us and we will send you the one you accepted. We have not subscribed to any code of conduct.

3. Accounts, teams and roles

The portal is organised into teams, one per client organisation. A team holds projects; a project holds its tickets, tracked hours and invoices, and may draw on a prepaid budget. What you can see and do depends on the role you hold in the team.

• You must give accurate details and keep them current.
• You are responsible for everything done through your account and for keeping your credentials secret. Tell us promptly if you think an account has been compromised.
• You can sign in with a password, or with your Google or Microsoft account. Signing in with a provider does not create an account on its own; it only signs you in to an account that already exists or that you have been invited to. Connecting or disconnecting a provider on the Connections tab of your profile sends an email to the account's address, so you will know if someone else does it.
• A team owner in your organisation decides who belongs to the team and what each person may do. We can do the same, because we set the team up.
• Our own staff, who administer the portal, can see every team. The portal is our record of the work we do for you, and we are the ones doing it.
• You must be at least 16 to hold an account.

4. Fees and invoices

The portal itself costs nothing, and there is no payment system in it. No stored card, no automatic renewal, no plan tiers, and no way for us to take money from you through it. Whatever you pay us, you pay for the work, under the service contract, against an invoice.

• Prices, billing cycles and payment terms are those in your service contract or accepted quote. The invoices shown in the portal are the ones we issued under that contract; the payment terms on the invoice apply to it.
• Late payment carries statutory default interest under section 6:155 of the Hungarian Civil Code (Act V of 2013).
• A prepaid budget is an amount your organisation paid up front. It is drawn down by the tracked hours and the fixed items shown against it in the portal.
• The hours, budgets and amounts the portal shows are there to keep you informed, and may be corrected before an invoice is issued. The issued invoice is authoritative. If you think a figure is wrong, tell us before the invoice is issued, or dispute the invoice under your contract.

5. Your content, and our software

Your content stays yours. What you write in tickets and comments, and the files you attach, remain your organisation's property. You grant us only the licence we need to host, process, back up and display that content in order to run the portal for you and to do the work you asked for; nothing broader, and nothing that outlasts the retention periods in our Privacy Policy.

Our records of our own work (time entries, invoices, prepaid budgets and the activity log) are ours. We show them to you in the portal, and you can ask for a copy at any time, but they are not your content and deleting your account does not delete them: they are our accounting records.

We do not use your content to train machine-learning models.

The GG Client Portal software (its source code, architecture, interface and underlying frameworks) is and remains our exclusive intellectual property. Your access is a non-exclusive, non-transferable right to use the hosted portal for as long as we work together. It is not a licence to the software itself.

• You may not copy, decompile, reverse-engineer or make derivative works of the software, except where mandatory law expressly permits it.
• You may not resell the portal or offer it to third parties as your own.

We would like to identify your organisation as a client by name and logo in our own marketing. Tell us in writing that you would rather we did not, and we will stop. We will never publish your projects, tickets, comments, attachments, hours or invoices without your separate written consent.

6. Acceptable use

You must not use the portal to:

• Break the law, or infringe anyone's intellectual property, privacy or other rights.
• Upload malware, or content that is unlawful, defamatory or harmful.
• Attack, overload or probe the portal, or attempt to reach another team's data.
• Share a single account among people who should each hold their own.
• Upload personal data you have no lawful basis to process.

We may suspend an account that breaches this section, and where the breach is serious or ongoing we may do so without prior notice.

7. API access and AI tools

You may create API keys on the API Keys tab of your profile so that a script or an AI tool of your choosing can read, or read and write, your portal data over MCP. Each key is tied to your account, and everything done with it is done as you.

• A key inherits your own permissions and never exceeds them.
• Everything done with a key is attributed to you and counts as your own act.
• Keep keys secret and revoke any you no longer need or that may have leaked. We show a key once, at creation, and the portal will not display it again; treat a lost key as revoked.
• The tool you connect is your choice and your responsibility. It is not our sub-processor, and what it does with the data it reads is between you and its provider.
• Keys must not be used to place load on the portal beyond ordinary use.

8. Availability and maintenance

We aim to keep the portal continuously available, but we do not guarantee 100% availability and we offer no service level agreement unless one is separately agreed in writing.

• We run on third-party cloud infrastructure. You have no direct contractual relationship with those providers.
• We give advance notice of planned maintenance where we reasonably can.
• We are not liable for interruptions outside our control, including failures at an infrastructure provider, denial-of-service attacks, network outages or natural disaster.

9. Backups and copies of your data

We keep backups of the production database as part of operating the portal. They are a disaster-recovery measure for us, not a file-recovery service for you, and they do not replace your own copies of anything you cannot afford to lose.

There is no self-service export. Ask us at the address in "Contact" and we will send you a copy of your organisation's data, as JSON and PDF, within 30 days. Keep your own copies of the invoices in any case.

If data is lost we will try to restore from the most recent valid backup, but we cannot guarantee complete recovery.

10. Support

The portal is how we deliver our services to you. Tickets are where you ask for work and report problems, and comments are where we answer; the hours we spend on them are tracked and shown against the project. The work itself, including what is in scope, how it is prioritised and what it costs, is governed by your service contract with us, not by these terms.

Problems with the portal itself, such as a sign-in that fails or a page that does not load, go to gyozo@galcsik.hu during Hungarian business hours, and we aim to answer within two business days.

11. Data protection

How we handle personal data is set out in our Privacy Policy. We are the controller for your account data and for our own records of the work. For personal data about other people that your organisation puts into tickets, comments and attachments we act as its processor under Article 28 GDPR, and the terms in the "Processing on your behalf" section of that policy form part of these terms as our data processing agreement; those terms, and only those, may be changed solely through the amendment procedure below. We will also execute a standalone DPA on request.

12. Suspension and termination

Your account exists for as long as we work with your organisation. It ends when that working relationship ends or when you ask us to close it; a team owner can remove your access to a team at any time. Closing takes effect immediately; nothing is refunded, because nothing was paid for the portal.

Either party may end this agreement immediately for material breach that the other has not remedied within 15 days of being asked to. We may suspend or terminate an account immediately for a serious breach of "Acceptable use".

Ending your portal access does not by itself end your service contract with us, and ending the service contract does not by itself remove records we must keep as accounting records.

After termination you may ask for a copy of your organisation's data, and we will provide it within 30 days. After that we delete it in line with the retention periods in our Privacy Policy.

13. Warranties and disclaimers

We provide the portal with reasonable skill and care, and we will deal with defects reported to us within a reasonable time. Beyond that, and to the extent the law permits, the portal is provided as-is: we do not warrant that it will be uninterrupted or error-free, and the hours, budgets and amounts it shows are informational until the invoice is issued, as "Fees and invoices" explains.

Nothing here limits any statutory warranty that cannot be excluded, including the conformity rights a consumer has for digital services.

14. Limitation of liability

To the extent Hungarian law permits, our total liability arising out of or in connection with the portal is limited to the net fees you paid us in the 12 months before the event giving rise to the claim, under the service contract for the project the claim concerns, or EUR 100, whichever is higher. The floor matters where no fees have been paid under that contract yet.

We are not liable for:

• Content you or your team supply, or its lawfulness.
• Loss caused by third-party services: infrastructure providers, domains, external APIs, or a script or AI tool you connected with an API key.
• Indirect or consequential loss, including lost profit, lost business or loss of data, beyond what is stated above.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded, in particular liability for damage caused intentionally or by gross negligence, for harm to life, bodily integrity or health, or any liability a consumer has under mandatory law.

You indemnify us against third-party claims arising from your content, or from your use of the portal in breach of "Acceptable use". This does not apply to consumers.

15. Confidentiality

Each party keeps the other's business secrets confidential. We use your data, content and business information only to run the portal and to do the work you asked for, and disclose it to no one except the sub-processors named in our Privacy Policy, recipients you direct us to send it to, or where the law requires. A tool you connect with an API key reads data at your direction, not ours. The naming right in "Your content, and our software" is the only exception, and you can switch it off.

16. If you are a consumer

Most of our clients are businesses, but an individual may hold an account. If you are acting outside your trade or profession you are a consumer, and the following applies in addition to everything above.

• You have 14 days to withdraw from this agreement without giving a reason, counted from the day the contract is concluded. Since the portal costs nothing, withdrawing simply means we close your account.
• To withdraw, write to us at the email address in "Who provides the service". A clear statement is enough; no particular form is required.
• Nothing in these terms removes your mandatory statutory rights, and any term that conflicts with them does not apply to you.

If we cannot settle a complaint between us, you may turn to the conciliation board (békéltető testület), either the one competent for our seat, the Budapesti Békéltető Testület, or the one for where you live. We are obliged to cooperate in its proceedings. Complain to us first at gyozo@galcsik.hu: we answer a written complaint on the substance within 30 days.

17. Changes to these terms

We may amend these terms where a change in law or regulatory practice requires it, where we change, add or withdraw features, where it is necessary for security or to prevent abuse, or where a provision needs clarifying or correcting. We will notify account holders by email at least 30 calendar days before a change takes effect, and the notice will say what is changing. Amendments never apply retroactively. If you do not accept an amendment, you may terminate before it takes effect; continuing to use the portal afterwards means you accept it.

Terminating because of an amendment ends your portal access only. Your service contract with us stands on its own and is unaffected.

Each version is published at this address with its effective date, in a form you can download and store. Ask us and we will send you a copy of the version you accepted.

18. Governing law and disputes

These terms are governed by Hungarian law, in particular Act V of 2013 on the Civil Code, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods.

We will try to settle any dispute by negotiation first. Failing that, the competent Hungarian court has jurisdiction.

If you are a consumer, this does not deprive you of the protection of mandatory provisions of the law of your country of residence, nor of your right to bring proceedings before your local courts.

If any provision of these terms is held invalid, the rest remains in force and the invalid provision is replaced by the lawful term closest to its intended effect.

19. Contact

Questions about these terms: gyozo@galcsik.hu, or write to Galcsik Győző Korlátolt Felelősségű Társaság, 1063 Budapest, Szív utca 16. I. em. 17. ajtó, Hungary.